Terms & Conditions

1. Project Engagement & Payment Structure

• A token advance payment is required upon agreement to initiate the project. This confirms your commitment and secures your project timeline.
• Upon delivery and approval of the Minimum Viable Product (MVP), the Client agrees to pay approximately one-third (1/3) of the total project cost.
• The remaining amount is to be paid before the final delivery and project handover.
• All payments are non-refundable unless otherwise stated in a written agreement.

2. Third-Party Services & Expenses

• Any costs related to third-party services (e.g., domain registration, hosting, email services, licensed APIs, external plugins or libraries) are the sole responsibility of the client.
• We will consult and get approval from you before making any such purchases on your behalf.
• These charges are billed separately and are not included in the development cost.

3. Timeline & Delivery

• A detailed project timeline and milestones will be discussed and documented before work begins.
• Timely feedback and approvals from the client are critical. Delays in response may extend project timelines.
• We will notify you of any expected delays from our side and propose revised schedules where necessary.

4. Communication & Availability

• We respect your time and preferences. All meetings, updates and communications will be scheduled as per your availability and convenience.
• Regular updates will be provided via email, messaging apps, or project management tools as mutually agreed.

5. Revisions & Change Requests

• Minor revisions within the original scope of work are accommodated without extra charges.
• Any major modifications, additions, or scope changes after design/development approval will incur additional charges and extended timelines.
• All such requests must be documented and approved by both parties.

6. Testing, Bug Fixes & Post-Delivery Support

• All deliverables undergo basic functional and usability testing before being shared with the client.
• After delivery, bug fixes for existing features are offered free of charge for up to one (1) month.
• This does not include enhancements, feature upgrades, or design changes.
• For extended support, we offer custom maintenance plans covering updates, monitoring and technical assistance.

7. Maintenance & Ongoing Support (Optional)

• Maintenance plans include performance monitoring, bug resolution, security patches, minor feature updates and content changes.
• Maintenance services are billed monthly or quarterly, depending on the selected plan.
• Without a maintenance agreement, any future support will be treated as a new paid request.

8. Ownership, Rights & Handover

• Upon full payment, the client receives ownership rights to the final deliverables, including code, designs and assets (excluding third-party licenses).
• We will provide you with all necessary files, credentials and documentation at the time of handover.
• Until full payment is made, Codence Studio retains ownership and holds the right to withhold deliverables.

9. Confidentiality

• All project-related information, designs, source code and data shared by the client will remain strictly confidential.
• We do not share, resell, or reuse your assets without prior written permission.

10. Termination & Cancellation

• Either party may terminate the project with a written notice and valid reason.
• In case of early termination:
• The client is liable to pay for the work completed up to that point.
• All partially completed work will be delivered in its current form.
• No refunds will be issued for completed milestones.

11. Disclaimer

• Codence Studio is not responsible for any direct or indirect damages arising from the use or misuse of the product after delivery.
• We are not liable for issues caused by external platforms, expired third-party services, or unauthorized code modifications made after handover.

12. Our Commitment

• Delivering high-quality, scalable and user-focused solutions
• Maintaining fair, honest and transparent communication
• Offering market-standard services at affordable pricing
• Ensuring client satisfaction through professionalism and reliability

For any queries, support, or clarifications, you can reach out to us via our official email or contact channels. We're here to help you build your product the right way.